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Continuing Service Plan
A subscription to the Continuing Service Plan
includes the following:
||Unlimited telephone technical support for the QuickScan news-logging programs
(Subscriber is responsible for long distance or air-time expenses
incurred). Routine calls will be accepted during normal business
hours. Emergency call response will be as timely as possible. Technical support includes
all computer problems that may arise that are directly related to the QuickScan
software application. Support in areas other than that directly related to QuickScan
will be offered, if available, and no guarantees are implied other than in respect to the QuickScan
application. (In other words, we'll try to answer any questions and provide assistance
with problems that dont directly relate to QuickScan whenever that is
within our abilities.)
||An emergency reach-us-anytime, CSP subscriber-exclusive pager/mobile phone number.
||Subscribers will be entitled to on-site visits by a Broadcast Data System
representative. This for the purpose of training or technical assistance. This service
will be limited to one (1) full day per any three-month period per main location (subscription
price is based on the number of Subscriber controlled locations using QuickScan
programs). Multiple location Subscribers may use accumulated location/days for service at
one location. Service days do not carry-over from month to month and unused days incur no
refund. Travel and accommodation expense for the Broadcast Data Systems representative is to be paid by the
Subscriber. Travel and accommodations are subject to approval.
||Subscribers will be offered upgrades to the QuickScan programs, as they become
available. There will be no additional costs for upgrades throughout the duration of this
subscription (there will be $20.00 shipping, handling and materials fee per location for
each upgrade where disks must be delivered. Most upgrades will be performed by electronic
file transfer, which will incur no cost for the subscriber).
||Once the CSP has been in effect for 60 days the Subscriber is entitled to a 30% discount from the regular price of each additional
seat license (QuickScanJr, QuickScanJr Plus or QSafeTNet Workstation).
The monthly CSP subscription fee is subject to re-assessment whenever a license location
||Subscription Term: The Continuing Service Plan subscription is available in
annual increments. At the end of each years subscription period, either
party may elect to discontinue the service with written notice received 30
days prior to the subscription expiration date.
||If, for any reason, this agreement is discontinued prior to term, the full,
non-discounted cost of services and materials that had been purchased by the Subscriber,
less the monthly payments that had been made, will be due immediately to Broadcast Data
Monthly CSP price is subject to
re-assessment whenever the Subscriber increases the number of QuickScan license