Original purchasers of the QuickScan programs will be entitled to unlimited technical support for the first 30 days after
the purchase date. All long distance phone expenses will be the responsibility of the
QuickScan user (client) and users will be invoiced for phone expenses incurred by
Broadcast Data Systems on their behalf. Technical support will be limited to the QuickScan
products.
Post Thirty Days
Original purchasers of the QuickScan main programs will be entitled to One (1) instance* of technical support per month per main
program installation. File corruption issues resulting from poor computer maintenance,
improper use of the program or Acts of God (power surge or dropout, computer crashes,
etc.), where we are called upon for assistance may be considered beyond the scope of the
free technical support entitlement. This determination shall be at the sole discretion of
Broadcast Data Systems. All long distance phone expenses will be the responsibility of the
QuickScan user (client) and users will be invoiced for phone expenses incurred by
Broadcast Data Systems on their behalf. Technical support will be limited to the QuickScan
products.
Any technical support calls beyond to the monthly free instance entitlement will incur
a charge of $50.00 per instance plus any phone expenses incurred by Broadcast Data
Systems. Technical support calls, beyond the monthly free instance entitlement, during
non-business hours (8:00 AM to 5:00 PM Central Standard Time), will incur a charge of
$100.00 per instance plus any phone expenses incurred by Broadcast Data Systems.
Email support is always free with no limitation on instances. All
email queries will be responded to promptly.
Reports of a "bug" or QuickScan fault shall not be counted as a
support instance. This determination shall be at the sole discretion of Broadcast Data
Systems (many problems that QuickScan users may experience are the result of a problem
with their computer system whereas other QuickScan users have not reported this particular
problem and the problem could not be reproduced). Broadcast Data Systems accepts no
responsibility for improper QuickScan installations, faulty computer or network setups,
poorly maintained systems, under powered systems or any computer problems that are not
related to the QuickScan programs.
* An "instance" is one particular problem or issue, which may not be limited
to any number of phone calls to resolve. Multiple issues discussed on one support call may
incur multiple "instance" charges.
Service Updates
"Bug" fixes and service updates will be made available to QuickScan users but
it is the responsibility of the user to order and install these. Fixes and "service"
updates are always free when they can be delivered electronically. QuickScan users may also
obtain a setup disk (CD) with the latest service update
for a minimal fee of Twenty Dollars (which includes shipping and handling). Installing a service update does not vary the technical support policy in any
way.
QuickScan users may email us for information regarding the most recent QuickScan
service update available.
Purchasing a "features" update entitles the update purchaser to an
additional 10 days of unlimited technical support and phone training. All long distance
phone expenses will be the responsibility of the QuickScan user (client) and users
will be invoiced for phone expenses incurred by Broadcast Data Systems on the their
behalf.
Important Note: Technical support and updates will not be available to clients with
outstanding invoices that are past due.
All policies are subject to change without notice.
